No products in the cart.
Returns
Returns - on items purchased directly through HugeRugby.shop or HugeRugby.com - Please merchants own return policies for items not bought directly through HugeRugby.
Can I return my order for a refund or exchange?
Yes. As per online regulations if for any reason you are not satisfied with any products bought you may return them for a refund or exchange provided that the products are returned to us in their original condition including all swing tickets and wrapping.
Free returns is available for many merchants however every merchant will have their own returns policy which can be easily found on their sites.
Click here for returns information on items bought directly from HugeRugby.shop
Easy steps for returning your item(s) to us
- Fill in the Returns Form that can be downloaded here. (It is essential you complete the returns slip correctly, or we may not be able to provide a refund)
- Repackage the item(s) securely and enclose the returns form.
- Attach the returns label found on the returns form and send the parcel back to us at the address below.
- We recommend to ensure that you get the size/item you want that you send back the item marked for a 'refund' and purchase the item you wish to receive in a new order. If you select 'Exchange' please include Model ID and Size required.
Easy steps for returning your item(s) to us
- Fill in the Returns Form that can be downloaded here. (It is essential you complete the returns slip correctly, or we may not be able to provide a refund)
- Repackage the item(s) securely and enclose the returns form.
- Attach the returns label found on the returns form and send the parcel back to us at the address below.
- We recommend to ensure that you get the size/item you want that you send back the item marked for a 'refund' and purchase the item you wish to receive in a new order. If you select 'Exchange' please include Model ID and Size required.
Returns Address
Huge Rugby
Returns Department
20 Church Street
Ballymena
Co.Antrim
BT43 6DE
UK
We cannot accept responsibility for any goods lost in transit. We recommend using a recorded service for greater security. When returning an item we are unable to reimburse the return postage charge.
For further returns information or queries, please contact us using information found on our Contact Us Page.
Huge Rugby
Returns Department
20 Church Street
Ballymena
Co.Antrim
BT43 6DE
UK
We cannot accept responsibility for any goods lost in transit. We recommend using a recorded service for greater security. When returning an item we are unable to reimburse the return postage charge.
For further returns information or queries, please contact us using information found on our Contact Us Page.
Returns Address
Huge Rugby
Returns Department
20 Church Street
Ballymena
Co.Antrim
BT43 6DE
UK
We cannot accept responsibility for any goods lost in transit. We recommend using a recorded service for greater security. When returning an item we are unable to reimburse the return postage charge.
Huge Rugby
Returns Department
20 Church Street
Ballymena
Co.Antrim
BT43 6DE
UK
We cannot accept responsibility for any goods lost in transit. We recommend using a recorded service for greater security. When returning an item we are unable to reimburse the return postage charge.
Can personalised items be returned?
No. Personalised items can not be returned for an exchange or refund so please ensure you order the correct size. You can use the Size Guides to help you gauge the appropriate size or you can reach out to us for precise measurements.
I think my order may be faulty or has become defective?
If the product has been used for its intended purpose and the manufacturers recommended cleaning instructions have been followed, any fault will generally appear within the first three months after purchase. For this reason, you may return any faulty item up to three months after the date of purchase. Products will be professionally inspected and where necessary passed onto the manufacturer before a judgement is made.
If the damage to the product is deemed accidental or natural wear and tear then the item will be returned to the customer. If the inspection reveals any fault of the manufacturer then you will be offered an exchange or full refund. If a product is deemed faulty, we will also reimburse you with reasonable postage costs should a receipt be included.
In certain circumstances, providing the product does not show excessive wear or neglect, a product may still be deemed defective three months after purchase. In this instance you may return the product for a thorough inspection. Such items may take longer to inspect as communication with the manufacturer may be required. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible. Please note, all faulty items must be clean, dry and free from dirt and mud and we reserve the right to refuse to inspect any item if they are deemed to be too dirty or wet.
If the damage to the product is deemed accidental or natural wear and tear then the item will be returned to the customer. If the inspection reveals any fault of the manufacturer then you will be offered an exchange or full refund. If a product is deemed faulty, we will also reimburse you with reasonable postage costs should a receipt be included.
In certain circumstances, providing the product does not show excessive wear or neglect, a product may still be deemed defective three months after purchase. In this instance you may return the product for a thorough inspection. Such items may take longer to inspect as communication with the manufacturer may be required. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible. Please note, all faulty items must be clean, dry and free from dirt and mud and we reserve the right to refuse to inspect any item if they are deemed to be too dirty or wet.