If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
9. No Variation or Representation:
Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through our website please write to our Customer Services Department to assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Customer Service Department, Huge Rugby Ltd, 20 Church Street, Ballymena, Co.Antrim, BT43 6DE
We aim to conclude our investigations as soon as possible after receiving the initial complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependant upon the specific nature of the complaint.
11. Third Party Rights:
We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.
12. Governing Law and Jurisdiction:
The Courts of Northern Ireland shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to Northern Ireland law.
13. Safety Warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly
14. Customised and personalised orders - " My ID Free "
By customising a product you are aware and agree to the below
Please allow up to 5-7 working days for dispatch on all personalised items.
Once an item that has requested "My ID Free" by entering details into the personalistion box at the checkout has been picked it can not be changed or cancelled.
Due to the customised nature of a these products, we are unable to offer any refunds or exchanges on any personalised items.
Please ensure that names and numbers are correctly spelt at the time of ordering.
Huge Rugby cannot accept any responsibility for incorrect sizes ordered once shirts have been personalised.
If you are unsure on the size of the item, please refer to our online size guide for full details or contact
our customer service team on Live Chat or by telephone +442825645371.
Sizes of items can differ greatly between brand and style. Huge Rugby can not be held responsible for these
variations in size and additional sizing information is included where possible.
It is the customers responsibility to ensure that personalisation spelling & the specific product sizing will be suitable.
Any exchange or refund offered on a product due to perceived mis-sizing is at the absolute discretion of Huge Rugby
Our shirt personalisation service only uses unofficial heat pressed numbers. No official numbers are used. The personalistion process involves a heat transfer process and while the majority of products react well with this process some products (plastic/synthetic materials) may have some aesthetical change such as a 'shine'. This is purely superficial and will have no affect on the products performance so therefore cannot be deemed as 'faulty'. Some items we will refuse to personalise if we feel at the time of personalisation that they could be damaged to a level which would not deem them 'sellable'. If this is the case we will ship the item(s) without the personalisation. My ID Free is a free service and is applied at the consumers own risk in full knowledge that there may be some slight aesthetical changes to the product. For all items that utilise the 'My ID Free' service must adhere to strict washing and care instructions. There is no guarantee that the applications will remain on the product for 'life' but with careful care and maintenance this can be prolonged throughout the products lifecycle. We cannot be held responsible if ID on boots becomes damaged or comes off as a result of 'wear & tear'. Personalised items must be washed below 40c, not tumble dried and no direct heat applied to the 'ID'. For boots, no direct washing over the "ID" area. Soft cloth only.
Huge Rugby Ltd reserve the right to refuse ID of crude or offensive messages. Certain products have different sized personalistion areas so requested names, initials etc may not always be possible (too big etc) For that reason we state a 5 character limit on personalisation requests on footwear. If requests exceed this the item(s) may be shipped without personalisation.
Positioning, size and colouring of personalisation on items may vary depending on the size, style and colour of the item. Huge Rugby Ltd reserve the right to utilise our knowledge in expertise in the postioning, colouring and sizing of the personalistion detail. If you would like to explicitly determine the postioning, colour or font of personalistion please provide us with this information at the time of the order.
This does not affect your statutory rights.
15. Competition Terms
Please read the below terms and conditions before entering any social media competition: The winner of the competition will be selected at random. Winners will be expected to respond within a 4 hour time-frame unless otherwise stated within the competition on social media. If the winner of the competition hasn't responded within 4 hours, Huge Rugby reserve the right to remove them from the competition. No cash alternative will be offered The Huge Rugby.com giveaway is not open to employees of Huge Rugby.com Limited or its affiliated companies, their families, agents or anyone professionally connected with the Huge Rugby.com giveaway Promoter: Huge Rugby Limited, The Promoter will use any data submitted by entrants only for the purposes of running the Huge Rugby.com prize draw giveaway. The Promoter has the right to change content without prior notice top the customer and cannot be held responsible for any errors Huge Rugby reserves the right to withdraw any competition if circumstances arise beyond their control. Huge Rugby disclaim any responsibility for lost entries, delays or errors via the Internet or the registration of incorrect, incomplete or inaccurate information whether fault of the participant or by the malfunction of any equipment or technical problem or by any other technical or administrative error. Huge Rugby reserve the right to remove any entries deemed to be anti religious, racist, sexual references, generally offensive etc. By entering this competition you agree to be legally bound by these terms and conditions.